Unire Group
How KCI replaced Unire's failing phone system with Verizon One Talk—and became their ongoing support partner
The Challenge
The Challenge
Frequent phone system issues and poor customer support from their previous provider.
The Solution
The Solution
2
Locations
100+
Employees
110
Deskphones Installed
The Process
KCI used its 6-step process:
Whiteboard Meeting
Assessed needs and current setup.
Customized Plan
Created a tailored transition strategy.
Support Team
Assigned a dedicated team for guidance.
Data Migration
Safely transferred all data.
Training
Onboarded and trained the client's team.
Go-Live and Monitoring
Launched the system and ensured smooth operation.
The Results
The Results
Phone System That Works
No more frequent outages—employees can rely on their phones for client calls.
One Number to Call
When issues arise, Unire calls KCI directly. No more carrier support queues.
Work From Anywhere
Staff take calls on desk phones, mobile devices, or computers—same number, same system.
Long-Term Partner
KCI became Unire's ongoing partner for voice and data needs—not a one-time vendor.
Unire Group values exceptional service, and Konnected Concepts delivers. Their tailored solutions, expert knowledge, and outstanding support made them our long-term partner for voice and data needs.
Unire Director
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